Refund policy

Short version: if the show does not happen, or we cannot give you what you ordered, you get your money back. Change of mind is not refundable, like at the box office.

Last updated: 22 September 2026

Full refund, no questions

• The show is cancelled. We refund the full amount within 10 business days of the announcement, to the card you paid with.
• We cannot provide your seats. If for any reason we cannot deliver tickets in the section you chose, we tell you as soon as we know and refund you in full. We never substitute another section without your written agreement.
• Two seats that cannot be side by side. If you ordered two tickets in one section and we cannot seat you together, you can cancel for a full refund before the tickets are issued.
• Entry refused because of our transfer. If the venue refuses entry because of a fault in the transfer we made, we refund you in full on presentation of the venue's written confirmation.

Rescheduled show

Your tickets stay valid for the new date. If you cannot make it, ask for a refund within 14 days of the announcement of the new date and we refund you in full.

Not refundable

• Change of mind, or being unable to attend for personal reasons (illness, travel, work).
• Tickets whose transfer into the app you did not accept before the doors opened.
• Restricted views caused by production elements, the sound desk or other people standing on the floor.
• Late arrival or refused entry under the venue's conditions of entry.

How to ask

Email monnierkieraa@gmail.com with your order reference. We reply within two business days. Refunds go back to the original payment method and can take 5 to 10 business days to appear, depending on your bank.

This policy adds to, and does not limit, your rights under the Australian Consumer Law.